D3/PS4 Can't Connect to server

  • I have two PS4 in the house. Mine and a family member. We each have our own version of D3. family member copy is digital download. Mine is disc.

    I have been playing for two seasons no problem. Family member reinstalled the game and started playing. Mine won't connect to servers now.

    Is there a problem having them on the same network?
  • Hey lotussutol,

    This is likely a router setting or ports that may be causing the issue. Try disabling the Quality of Service (QoS) and Universal Plug and Play (UPnP) on the router settings. If any assistance is needed with router settings, please refer to the router manufacturer's manual or if provided by the ISP, they should be able to assist as well.

    If that does not resolve the issue, double check the router ports configuration. As well as the playstation network ports, if xbox is needed here are the xbox ports.

    Does Diablo III connect when just one of you are on at a time or does it work for one person, but not the other?