Random Game Crashes.

  • Hi Tech Support,

    Wondering if I could have a little advice to stop game crashes.

    I crashed ( catastrophically ), Game froze music froze ( but was still playing ). The only way to fix it was to Power down the PC with the power button as I lost all functionality.

    This happened twice last night ( I was in town ), and then again this morning. The common factor seems to be the skill 'vault' as each time I was casting it, the game crashed, although I am not too familiar with other contributing factors.

    Edit:

    Another crash... not when i was casting vault...

    I recently lost my PC and recovered D3 off the HDD, and copied D3 directly off that and used the 'locate' function.

    Do I need to do a fresh install??
  • Hey there!

    Try the New Adrenaline Drivers if you have not already updated them and lets try resetting some in game settings as those can persist even through a reinstall of the client.

    Make Sure your OS and Video Drivers are up to date:

    For AMD video cards go here.
    Let's reset the in game user options:
    1. Click the blue bnet icon on the bnet app.
    2. Choose settings, then game settings.
    3. Click the reset in game user options button under the correct game listing.
    4. Confirm the changes and close the window.

    Try running your system in selective startup mode.

    If that doesn't work let's submit a direct ticket so we can look into this further for you.