Update on Era 8 Leaderboards

  • Hey everyone,

    During the beta for Patch 2.6.0, we anticipated that various bugs would surface. Thanks to efforts from our players and our own QA team, supported by a long beta cycle, we were able to catch the vast majority of these.

    Even so, we anticipated that some bugs would make it into the live game, so we prepared a few safety nets:
    • End the previous Era before the patch went live to preserve everyone’s hard work in that Era’s leaderboards
    • Delay the start of Season 11 to provide ample time to fix issues that pop up post-patch launch

    With recent reports from players, we have since verified and prepared hotfixes for the remaining issues which would impact the upcoming Season 11 leaderboards. Unfortunately, some of these have affected the new Era leaderboards which began last Tuesday. As such, we will be wiping these leaderboards to provide a clean slate for everyone that is hopefully bug-free.

    Additionally, we have been looking at underperforming items including Set items, and will adjust these accordingly. This includes a change to the Bones of Rathma six-piece set bonus based on player feedback. With this, players will only need to have four Skeletal Mages active to receive the full 2500% damage bonus. You can still summon up to ten mages at a time.

    We care about the integrity of the Leaderboards and will continue to make changes as needed to ensure that the upcoming Season provides a fun and memorable experience for everyone. Thanks for your understanding, and we’ll see you in S11.

    Update: July 7 7:10pm PT

    We’ve unfortunately encountered some technical issues with today’s hotfix that will require us to delay the hotfix until Monday. Apologies for the delay on this – the team is hard at work on the fix.

    We’ve been discussing all the feedback and are looking into various options to take further action after the hotfixes are live. In the meantime, we encourage you to avoid this exploit.

    Additionally, by way of apology, we are looking into providing a Double XP buff at some point after the fix goes out. Although we generally don’t provide such buffs (in order to discourage people from only playing when a buff is active), we feel like the unusual circumstances in this case warrant an exception.

    Thanks so much to the community for your heartfelt feedback on this issue. We’ll continue to keep an eye on the discussions here and elsewhere as we continue the era and approach Season 11, and we’ll provide an update as soon as possible next week.
  • We’ve unfortunately encountered some technical issues with today’s hotfix that will require us to delay the hotfix until Monday. Apologies for the delay on this – the team is hard at work on the fix.

    We’ve been discussing all the feedback and are looking into various options to take further action after the hotfixes are live. In the meantime, we encourage you to avoid this exploit.

    Additionally, by way of apology, we are looking into providing a Double XP buff at some point after the fix goes out. Although we generally don’t provide such buffs (in order to discourage people from only playing when a buff is active), we feel like the unusual circumstances in this case warrant an exception.

    Thanks so much to the community for your heartfelt feedback on this issue. We’ll continue to keep an eye on the discussions here and elsewhere as we continue the era and approach Season 11, and we’ll provide an update as soon as possible next week.
  • Hey all,

    I know you've been eagerly awaiting an update, so a few things to share with you:

    First, we extended the post cap on this thread. Let's try to keep discussion and feedback on this topic here as best we can to keep our General forums more organized.

    Secondly, the hotfix has now been deployed. This should be applicable to all regions at this time. Thank you so much for your patience!

    Lastly, we will be rolling back Legendary Gem levels to the maximum gem level that would have been legitimately achievable prior to the patch going live. As with all previous exploits, any additional actions we may take will not be discussed outside of our staff and offending individuals.

    We will be holding a double XP weekend starting Friday, July 14 at 5 p.m. PT and ending Monday, July 17 at 10 a.m. PT as an apology for the delays and our gratitude for your patience as we address this issue. Thank you to all who issued reports and helped us uphold the spirit of Play Nice, Play Fair!
  • Cleaning up our stickies on the front page. Since this conversation has been continued here, please feel free to continue your discussion in the most relevant thread. We'll be moving this one to the Blizzard Archive for reference.

    Thanks!